Shipping and Returns

SHIPPING

At present we make use of FASTWAY couriers to predetermined zones, We charge out at the rates determined by FASTWAY
Alternativley we make out of the SAPO within South Africa – economy service for packages up to 1 kilo + insurance usually takes 3-5 business days to your local post office.

RETURN POLICY

• Big Tree Designs guarantees the quality of all our products and your satisfaction is our foremost priority.
• Returned orders are subject to the dispatch and return shipment charges. These charges must be paid by you.
• Goods must be in the original packaging and unopened
• Goods must be accompanied by a copy of the invoice and a returns number.
• Goods must be returned within 7 days of receipt of the package
• The insured postage for the returned goods is for the account of the returnee
• All returned goods are subject to a 15% re-stocking fee